Privacy Policy

1. About this policy

This Privacy Policy explains how VielHome handles personal information when you use our website, web application, mobile applications and building-management services.

The information processed depends on how you use VielHome and on your role in a residential community.

2. Information we may process

• Account and contact information, such as your name, phone number and email address.
• Building, unit, ownership, tenancy and membership information needed to provide building-management features.
• Financial and administrative records entered or generated through building-management workflows, such as charges, balances and payment records.
• Content and records associated with features such as announcements, meetings, voting and documents.
• Information you submit when requesting VielHome product updates, which may include your name, email address, role, country and building size.
• Technical information needed to operate, secure and diagnose the service, such as device, application and network-related information.

3. How we use information

• To provide, maintain and secure VielHome services.
• To authenticate users and manage access to buildings, units and features.
• To support building-management, communication, finance and administrative workflows.
• To respond to requests and provide product or service communications you have requested.
• To detect, investigate and prevent errors, abuse and security incidents.
• To improve the reliability and functionality of VielHome.

4. Advertising and Google Mobile Ads

VielHome may display advertising in supported versions of the service. On Android, advertising may be provided through Google AdMob / Google Mobile Ads.

Where required, VielHome uses a consent process before requesting advertising that depends on consent. Your available choices may vary by region and applicable requirements.

Google and its advertising partners may process information such as device identifiers, IP address, advertising interactions and related technical data in accordance with their own policies and the consent choices available to you.

5. Service providers

VielHome uses service providers and infrastructure partners where necessary to operate features such as hosting, authentication, notifications, storage, analytics, security and advertising. These providers may process information on VielHome's behalf or under their own applicable terms and privacy policies.

6. Sharing and access

Information inside a building is made available according to the relevant feature, user role and access permissions. VielHome does not make private building records publicly available merely because they are stored in the service.

We may also disclose information where necessary to operate the service, protect users or the platform, comply with applicable legal obligations, or respond to valid legal requests.

7. Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide the service, maintain legitimate records, resolve disputes, protect the platform and meet applicable obligations. Different categories of information may require different retention periods.

We use technical and organizational safeguards intended to protect information, but no online service or storage system can guarantee absolute security.

8. Your choices and rights

Depending on where you live and the law that applies, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, objection or portability.

Advertising and consent choices may also be available through the consent interface presented in supported versions of VielHome.

9. Children

VielHome is a building-management service and is not designed as a service directed to children. If we learn that personal information has been collected in circumstances where additional consent or authorization is legally required, we will take appropriate steps.

10. Changes to this policy

We may update this Privacy Policy as VielHome evolves or as legal, technical or operational requirements change. The date at the top of this page identifies the latest published version.

11. Contact

For privacy questions or requests, contact VielHome through the official contact channels published on vielhome.com.